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Most agent scenarios I hear clients discussing during planning workshops start with chat. Generative copilots for policy Q&A. Retrieval agents that summarise information. And while custom copilots can integrate with Power Automate or use agent flows, the simplest and most direct way to extend Copilot Studio agents is through tools. These let agents move beyond…
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My team recently came across a new feature in Microsoft’s AI prompt management interface called Test Hub (Preview), and it looks like a game-changer for anyone working with reusable prompts. Traditionally, testing AI prompts has been a bit of a trial-and-error process. You’d tweak a prompt, run it, check the response, and repeat until it…
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Licensing isn’t the most exciting topic in technology — until it becomes the reason innovation is blocked. For many organisations, Copilot Studio licensing has been that blocker. While the per-user licensing model for Microsoft 365 Copilot was straightforward, around $40 per user per month for productivity enhancements in Word, Excel, Outlook, PowerPoint, and Teams, the…
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We’ve all heard the saying, “You are the average of the five people you spend the most time with.” But I’ve found another perspective that resonates deeply: “Surround yourself with people who have bigger goals than you. Ambition is contagious.” This isn’t just a catchy quote, it’s a powerful truth about growth, motivation, and the…
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Resilience isn’t about never stumbling. It’s about what we do when we do. Everyone makes mistakes, missteps, or decisions they wish they could rewind. Sometimes it’s a small oversight, sometimes it feels like a gut punch. In the moment, especially if others are watching or amplifying the situation, it can feel overwhelming. Embarrassment, self-doubt, and…
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Microsoft has just released a preview of Request for Information (RFI) in Copilot Studio agent flows, and I think this is one of the most important updates yet for organizations building AI-powered automations. Why? Because automation is powerful, but judgment still matters. In industries like insurance, finance, healthcare, or legal, there are moments where AI…
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A New Era of AI-Powered Productivity Microsoft has reimagined the Office.com experience for business and enterprise customers. Rather than landing on apps and recent documents, users are now greeted with the Copilot Chat interface, a free, AI-driven chat service included as part of many Microsoft 365 subscriptions. This shift marks a pivotal moment, Copilot Chat…
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I’ve spent a lot of time recently walking clients through the different AI options in Microsoft, discussing what each model offers and designing solutions that fit their business needs. As I explained the pros and cons of the various licensing approaches, it struck me that a clear, structured summary would be useful beyond those conversations,…
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In many Australian workplaces, humour is the heartbeat of culture. We trade barbs, invent nicknames, and dish out sarcasm like it’s a national sport. A well-timed joke can ease tension, build connection, and even become a hallmark of great team culture. But even in the most easygoing environments, there’s a fine line between funny and…
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If you’re a frequent reader, you may have noticed a lull in my regular 3-a-week programming lately. It wasn’t unplanned, it was necessary. When the pace of work is relentless, it’s easy to get caught in the cycle of doing everything and end up sacrificing either the quality of your outputs or the integrity of…