Tag: Demystifying
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You’re hearing the word “agent” everywhere lately… and if you’re not deep in AI, it can feel like the tech industry suddenly invented a new buzzword overnight. So let’s simplify it. 👇 What is an AI agent? At its simplest: 👉 An agent is software that can take actions to achieve a goal. Not just…
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If you are planning, operating, or governing Copilots, the single most important business concept to understand is Copilot Credits. They turn every kind of agent “work” into a common unit you can forecast and control. Since September 1, 2025, credits replaced “messages” as the billing currency, which makes it much easier to compare scenarios, set…
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As enterprises move from simple copilots to networks of autonomous agents operating across applications, clouds, and business functions, governance, interoperability, and security become critical concerns. The Agent2Agent (A2A) Protocol has emerged as the industry’s first open, vendor‑neutral standard designed specifically to address these challenges. Creating a common language that allows AI agents to collaborate securely…
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There’s a common view in tech: once you build an AI model or an agent, the hard part is done. But any technology leader knows the real challenge begins after deployment, especially with Generative AI, where outputs aren’t predictable facts but fluid language and reasoning. That’s why observability (the ability to see, understand, evaluate, and…
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“Powered by neural networks.” You see this phrase everywhere, in AI tools, vendor decks, and LinkedIn posts. But if you’re a business owner or a developing consultant, it often raises a fair question: What does that actually mean, and why should I care? Let’s demystify it. What is a neural network (in plain English)? A…
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Ever been asked: “What does this user actually have access to in SharePoint?” And you know the answer may potentially be complicated 😅to report on for admins. Between site memberships, M365 groups, nested security groups, sharing links, and unique permissions, it’s rarely a simple response. Until now, answering that question properly usually meant PowerShell, compiling…
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When most people think about AI at work, they picture a chat window. Ask a question. Get an answer. Repeat. Chat is useful, but it’s only one interface. And in many business scenarios, it’s not even the best one. The real shift happening right now is autonomous agents: AI that doesn’t wait for you to…
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Most agent scenarios I hear clients discussing during planning workshops start with chat. Generative copilots for policy Q&A. Retrieval agents that summarise information. And while custom copilots can integrate with Power Automate or use agent flows, the simplest and most direct way to extend Copilot Studio agents is through tools. These let agents move beyond…
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Licensing isn’t the most exciting topic in technology — until it becomes the reason innovation is blocked. For many organisations, Copilot Studio licensing has been that blocker. While the per-user licensing model for Microsoft 365 Copilot was straightforward, around $40 per user per month for productivity enhancements in Word, Excel, Outlook, PowerPoint, and Teams, the…
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I’ve spent a lot of time recently walking clients through the different AI options in Microsoft, discussing what each model offers and designing solutions that fit their business needs. As I explained the pros and cons of the various licensing approaches, it struck me that a clear, structured summary would be useful beyond those conversations,…