Tag: Business Value
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AI assistants are useful. Autonomous agents are a step change. If Copilot is the colleague you ask for help, autonomous Copilot agents are the colleagues who just get on with the work. Not in a sci-fi way. In a very practical, enterprise-ready way. This article is about: First: What Is an Autonomous Copilot Agent? Autonomous…
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There’s a common view in tech: once you build an AI model or an agent, the hard part is done. But any technology leader knows the real challenge begins after deployment, especially with Generative AI, where outputs aren’t predictable facts but fluid language and reasoning. That’s why observability (the ability to see, understand, evaluate, and…
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AI projects rarely fail because the technology isn’t good enough. They fail because the problem wasn’t clear, the data wasn’t ready, or expectations didn’t match reality. After working with organisations at very different maturity levels, one thing is consistent:successful AI projects follow a lifecycle, whether people realise it or not. Here’s what that lifecycle really…
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Most agent scenarios I hear clients discussing during planning workshops start with chat. Generative copilots for policy Q&A. Retrieval agents that summarise information. And while custom copilots can integrate with Power Automate or use agent flows, the simplest and most direct way to extend Copilot Studio agents is through tools. These let agents move beyond…
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Licensing isn’t the most exciting topic in technology — until it becomes the reason innovation is blocked. For many organisations, Copilot Studio licensing has been that blocker. While the per-user licensing model for Microsoft 365 Copilot was straightforward, around $40 per user per month for productivity enhancements in Word, Excel, Outlook, PowerPoint, and Teams, the…
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Microsoft has just released a preview of Request for Information (RFI) in Copilot Studio agent flows, and I think this is one of the most important updates yet for organizations building AI-powered automations. Why? Because automation is powerful, but judgment still matters. In industries like insurance, finance, healthcare, or legal, there are moments where AI…
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One of the greatest influences on your professional growth isn’t just the work you do — it’s the person leading you. A strong manager can inspire confidence, unlock opportunities, and foster an environment where you thrive. A poor manager, on the other hand, can drain energy, stall progress, and create a culture of fear. Let’s…
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We all have those moments: an inbox bursting at the seams, meetings running back-to-back, and documents still sitting half-done. But what if the tools we use every day could actually help get the work done—not just house it? That’s where Microsoft Copilot steps in. Embedded across Microsoft 365 apps, Copilot transforms how we work by…
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Want to make better use of Microsoft 365 Copilot licenses but not sure how to save time? Scheduling meetings can be a hassle, especially when coordinating multiple calendars. Instead of manually checking availability, sending back-and-forth emails, or struggling to find a slot that works for everyone, let Copilot do the heavy lifting for you. Here’s…
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What is Business Intelligence (BI)? Business Intelligence (BI) refers to the processes, technologies, and strategies used by organizations to analyze and turn raw data into actionable insights. Simply put, BI helps businesses make better, data-driven decisions by: BI isn’t just about having data; it’s about turning that data into meaningful information that supports business goals.…